Privacy Policy
Last updated: 2 March 2026
1. Who We Are
RAF Companion is a digital platform that provides free guidance for Road Accident Fund (RAF) claims in South Africa. We help accident victims understand their rights, assess their claims, and connect with verified attorneys.
Information Officer: admin@rafcompanion.co.za
2. What Information We Collect
We collect the following categories of personal information:
- Account Information: Email address, name, phone number (provided during registration)
- Assessment Data: Accident details, injury information, medical history, employment and income details (provided during the claim assessment)
- Documents: Any documents you choose to upload (ID copies, medical reports, police reports)
- Usage Data: Pages visited, features used, device type (collected automatically)
3. Why We Collect It (Purpose)
- To assess the strength and potential value of your RAF claim
- To generate a personalised document checklist
- To match you with qualified attorneys (only if you opt in)
- To improve our platform and user experience
4. How We Use Your Data
Your personal information is used solely for the purposes stated above. We do NOT:
- Sell your data to third parties
- Share your information without your explicit consent
- Use your data for unrelated marketing purposes
When you opt in to attorney matching, your assessment data (not your personal contact details) is shared with verified attorneys in our marketplace. Your contact information is only shared with the attorney you choose to work with.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- Encrypted data storage
- Role-based access controls
- Regular security audits
6. Your Rights Under POPIA
You have the right to:
- Access your personal information we hold
- Correct any inaccurate information
- Delete your account and associated data
- Object to the processing of your personal information
- Withdraw consent at any time
To exercise any of these rights, contact us at admin@rafcompanion.co.za.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Assessment data is retained for the duration of your claim process. You may request deletion at any time.
8. Cookies
We use essential cookies to maintain your session and remember your preferences. We do not use third-party tracking cookies. Our analytics (if implemented) are privacy-focused and do not track individual users.
9. Attorney Data
Attorney firms that register on our platform provide business information including firm name, registration numbers, contact details, and practice areas. This information is used to verify their credentials and match them with appropriate claims.
10. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via email or a notice on our platform. The "Last updated" date at the top reflects the most recent revision.
11. Contact Us
For any questions about this privacy policy or how we handle your data:
- Email: admin@rafcompanion.co.za
- Website: rafcompanion.co.za